RETURN POLICY

Return Policy

At VYNIX, our products are made to order. Because of this, we follow a specific return and replacement policy for genuine product issues.

Damaged, Defective or Misprinted Products

If you receive a product that is damaged, defective, or misprinted, you may contact us to request a replacement or refund.

Please contact us within 7 days of delivery and provide clear photos of the product, the original packaging, and an unboxing video showing the condition of the package and product when received.

Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery with your order details and clear photos or video showing the issue.

Wrong Size Ordered

Please check the size chart carefully before placing your order. Returns or replacements are not available when a customer selects the wrong size.

Change of Mind

Since our products are made to order, we do not accept returns or replacements for change of mind, personal preference, or dissatisfaction when there is no product defect or fulfillment error.

Color and Product Variations

Slight differences between the colors shown on your screen and the actual printed product may occur due to screen settings and the printing process. Minor variations of this nature are not considered a defect.

Unboxing Requirement

Please record an unboxing video when opening your package. This helps us verify any damage, defect, or fulfillment issue and may be required when processing a return or replacement claim.

Lost in Transit

If an order is confirmed as lost during transit, we will work with our shipping and fulfillment partner to resolve the issue and provide the applicable refund or replacement.

How to Request a Return or Replacement

To request a return, replacement, or refund, please contact VYNIX through our Contact Us page and provide your order number, a description of the issue, and the required photos or unboxing video.

Our team will review the request and provide the next steps if the claim is eligible under this policy.

Policy Changes

VYNIX may update this Return Policy from time to time. Any changes will be posted on this page.